• Free shipping > €20,- in the Netherlands
  • Free Sunglasses Insurance
  • 14 Days return policy
  • Secure & easy payment
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Afbeelding

We're here to help.

We will gladly help you on your way with your order. That is why we have listed below a collection of frequently asked questions for you.

Payments

Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept numerous payment methods.
We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.
If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you (afterwards) for any failed payment transactions.

Delivery

You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check "My Orders" for the current status of your order.
We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip.
Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.
Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.
Your order will be delivered within 1-2 working days. Our packages are shipped with PostNL, a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, PostNL will try two more times to deliver the package.
Shipping in the Netherlands is free (if you order has a value of € 20,- or more). Shipping costs are unique for each order. They depend on where the product is being shipped to and the weight of the product you are ordering.
If you receive a wrong item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers.

Returning

1. Right of withdrawal

If for whatever reason you wish to return your online purchase, you can return unused items within 30 days of receipt. This is called the grace period. Please note that our perfumes and detergent can't be returned if the seal on the package is broken.

To make use of your right of withdrawal, you must notify us within the 30 day grace period by an unequivocal statement (for example by email or post) to know that you want to use your right to cancel the agreement. You can use the return form but are not obliged to do so.

Also, we need to receive the returned items within the 30 day grace period. You can return the items by post/courier.

By post Returning your order by post or courier is at your own expense. We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.

Make sure the items you want to return are properly packaged. Then send everything to the following address:

SINNER B.V.
Return Webshop
Keurstraat 5A
1382 KT WEESP

Reimbursement When you have used your right of withdrawal, we will refund the amount paid for the item concerned (including shipping costs) without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can show you have returned the item.

Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.

Unfortunately, it's not possible to exchange items.

Fitting items During the 30 day grace period, you can use the product to the extent necessary to establish the nature, characteristics and functioning of the article in the same way that you would do in a shop. For example, you may fit the article, but do not wear it outside.

When you return an item that you have damaged, has been washed, the labels have been removed, the item is incomplete or contains other signs of wear showing that you have used the item more extensively than described above, you are liable for any depreciation in the value of the item. SINNER will deduct this of from the total amount to be refunded to you.

2. Defective items Besides your right of withdrawal, you are entitled by law to a proper product, or as the law calls it 'a product that complies with the agreement'. Should this not be the case, you are (depending on the circumstances) eligible for an exchange of the item or a full refund. If you have a complaint about a product you have purchased online, please contact customer support. Please provide as much information as possible, preferably including the order numbers in question.

If you have returned a defective item, we will reimburse the return shipping costs on your part.

Complaints SINNER always strives to deliver the highest possible quality regarding its products and services. Should you have any complaints you can direct them to us by sending an email to: webshop@sinner.eu
Costs for the return shipment are for your own account. We recommend returning the package with a track & trace number.
When you have used your right of withdrawal, we will refund the amount paid for the item concerned (including shipping costs) without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can show you have returned the item. If you have chosen a different shipping method than the cheapest standard delivery method used by Scotch & Soda, we won't repay any extra costs resulting from this. Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund. Unfortunately, it's not possible to exchange items.

Ordering

You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.
If you forget your password you can easily request a new one by using the "Forgot Password" button on the log in page. When you enter your e-mail address a new password will be sent automatically. If you are (still) having login problems, please feel free to contact Customer Service.
Unfortunately, we can't change your order after you've placed it. This includes changing the size and colour of an item, removing an item or changing the delivery address. You do have the right to cancel the entire order within the 30-day grace period.

Product

You will find more information about the composition of the fabric on the product detail page. If you have any additional questions, please feel free to contact Customer Service.
Since we have a limited seasonal collection, products may run out of stock during the season. If the colour or size isn’t shown on the product detail page, it is no longer in stock. You can also contact a store near your home and check if they still have the item in stock. Our stores are listed in our Store Finder.
The prices in our webstore include VAT.
If you can’t pay for your order, there can be several reasons. Feel free to contact Customer Service if you have any further questions or concerns regarding your payment.

Overige vragen

You should inspect SINNER goods for faults as soon as you receive them. If you think there is a defect, please let us know straight away by contacting Customer Service explaining what’s wrong and attaching photo’s to your message. Please note that we must be notified within 14 days if any items received are defective or damaged.
If you have any issue or complaint about an SINNER-article bought in a store, we recommend to contact the particular store about this matter.
Twice a year we launch our collection that is available in our webstore, our Scotch & Soda Stores and other stores that sell our brand. Please check our Store Finder for a complete overview. Throughout the season different styles of our collection arrive. You may contact Customer Service to check when an article will be available.